Policies

Website Policies

1. Terms and Conditions

Introduction

Welcome to EcomDeli! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please refrain from using our services.

Eligibility

  • You must be at least 18 years old to purchase from EcomDeli.
  • You agree to provide accurate information when creating an account or making a purchase.

Services Provided

  • EcomDeli provides ready-made e-commerce stores tailored to specific niches.
  • All stores are prebuilt and sold "as is" unless stated otherwise.

Limitations of Liability

  • EcomDeli is not responsible for the profitability or success of your purchased store.
  • We do not guarantee specific sales or traffic outcomes.

Amendments

EcomDeli reserves the right to update these terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

2. Privacy Policy

Data Collection

We collect personal information necessary for processing orders, including:

  • Name, email address, and payment details.
  • Website usage data for improving user experience.

Use of Information

Your data is used for:

  • Processing and fulfilling orders.
  • Providing customer support.
  • Improving our website and services.

Third-Party Sharing

We do not sell, rent, or share your personal information with third parties, except as necessary to process payments or comply with legal obligations.

Data Security

EcomDeli employs advanced encryption and security measures to protect your personal data.

Cookies

Our website uses cookies to enhance functionality and analyze usage. You may disable cookies through your browser settings.

3. Refund Policy

Eligibility for Refunds

Due to the digital nature of our products, all sales are final. Refunds will not be issued unless:

  • The delivered store is significantly different from the product description.
  • There are technical issues preventing delivery or usability.

Requesting a Refund

If you believe you are eligible for a refund, please contact us at [support email] within 7 days of purchase with:

  • Your order details.
  • A detailed explanation of the issue.

Non-Refundable Circumstances

  • Change of mind after purchase.
  • Lack of experience or inability to operate the store.

4. Shipping and Delivery Policy

Delivery Timeline

  • All stores are delivered digitally within 24-48 hours of payment confirmation.
  • You will receive an email with login credentials and detailed instructions.

Technical Assistance

If you encounter issues accessing your store, our support team is available at info@ecommdeli.com.

5. Support Policy

Customer Support

We provide assistance for:

  • Accessing your purchased store.
  • Understanding how to operate the store.
  • Technical issues with delivery.

Contact Methods

  • Email: info@ecommdeli.com
  • Live Chat: Available during business hours.

Response Time

We strive to respond to all inquiries within 24 hours.

6. Disclaimer Policy

General Disclaimer

EcomDeli provides prebuilt stores but does not guarantee profitability, sales, or traffic. The success of the store depends on the buyer’s marketing efforts, target audience, and niche demand.

Technical Disclaimer

EcomDeli ensures functionality at the time of delivery but is not responsible for future modifications, third-party integrations, or hosting issues.

7. Intellectual Property Policy

Ownership

Upon purchase, you receive full ownership of the delivered store, including:

  • Store layout and design.
  • Preloaded product information.

Restrictions

You may not:

  • Resell the same store to another party without significant modifications.
  • Use the EcomDeli logo or branding without permission.

8. Modification Policy

EcomDeli offers optional modification services for additional fees. These include:

  • Adding extra features.
  • Customizing store designs.